20
Oct
TMobile-G2-Cracked-Open-200x127

Allen Kiehl over at AndroidSpin has recently posted a pretty unbelievable tale about his experience with network issues on his G2 and what T-Mobile recommends he do about them. The story starts out pretty commonplace: he was experience network issues such as dropped calls, not receiving calls or text messages at all, and a finicky data connection. All of these are symptoms of a bad device, right? Wrong.

What happened next blew both Allen and myself away. T-Mobile recommended he swap it out for an entirely different device or leave their network. Here is what they told him exactly:

I would recommend that you take advantage of the buyer's remorse program as we do not have an ETA when the issue will be resolved. It appears the network is not ready for HSPA+, thus causing you your issues.

However unbelievable it is that a wireless carrier recommend you leave them, this is apparently the first advice they gave him. Evidently T-Mobile jumped the gun on HSPA+ and did so in a profoundly epic way. The advice they gave indicates that the issues will not be resolved within his 30-day trial period, so this could be an issue for a while to come.

Still, I'm finding it hard to get over the fact that T-Mobile's first fix for this issue is to switch carriers.

Source: AndroidSpin

Brad Ganley
An Android power user, Brad consumes most of his free time with unhealthy amounts of cell phones and cell phone related things when he isn't playing with his son. Brad is also an avid movie-watcher and tea-drinker.
  • Brian O’Toole

    I would be seeking a second opinion with a diagnosis like that.

  • Concerned

    I really think you all need to read what the "Buyers Remorse" program is ... this is the second time on a "big" android site I have read this garbage.

    The buyers remorse program is a swapping of the phone... that is it. NOT THE CONTRACT!

    • http://androidpolice.com/author/brad-ganley Brad Ganley

      Ok. Let me preface this by stating that I've been selling phone for one major US carrier or another for 3 years now. The only thing that could possibly be construed as correct about your statement is that buyer's remorse does allow you to swap devices. Everything else you've asserted is wrong.

      Buyer's remorse allows a customer 30 days to decide whether or not they like the service and/or handset they are using. New customers can either choose to swap out their device or cancel the service entirely, paying only for services rendered.

      Here's where I think your brain decided that it had enough facts and started making things up:
      Upgrade customers are entitled to swap OR RETURN the device they upgraded to, nullifying the upgrade contract. Essentially, buyers remorse accomplishes the polar opposite of what you've said. If the customer upgraded after their contract was expired, they can effectively return the device and cancel the service. If they were still in contract, they can go back to the old device and wait out the remainder of the agreement.

      I hope this helps you understand why you should probably read things thoroughly before posting in a public place. Have a nice day.

  • HamNCheese

    FYI, buyer's remorse or not, the return policy is 30 days in California, 14 days everywhere else.

  • Deon

    I love my G2, loved my N1, HATE T-Mobile. I've had Edge speeds and even (ack!) GPRS (1G?) speeds in areas where I'm supposed to have 3G speeds. Many times my connection has timed out, the upload arrow stays lit and no data connectivity, and just poor connection speeds. My AT&T Windows Mobile phone I had before, albeit the OS and browser sucked, never had problems with 3G or speed. But T-Mobile has better Android phones, a more relaxed data-usage policy, and better pricing. I'm actually going to cancel my T-Mobile and switch to Simple Mobile, they use T-Mobile's network and 3G and all that but they're cheaper. If I'm going to get spotty internet (phone calls seem ok) I minus well be not be paying a lot for it.