A bit off topic as there's nothing directly Android-related here, but interesting nonetheless: JD Power & Associates has released their findings for the Q2 2010 Wireless Smartphone Satisfaction Study, and Apple, Motorola, and HTC have grabbed the top spots (respectively), all landing above the industry average of 764 points (out of 1000).

Coming in below average? RIM (Blackberry), Samsung, Palm, and in last place, Nokia (note:  not all companies are shown, just the big dogs). The results are still fairly close, though - Apple (at #1) scored 800, while Nokia (last, #7) scored 711 - certainly not a lot of variation.


It shouldn't really come as a surprise that Apple ranked #1, given the rampant popularity of their devices and the fanboyist following around iDevices. However, that Motorola scored second (at 791 - just 9 points less than Apple) is surprising to me; then again, with the huge popularity of the Droid (remember, these are Q2 results), it's certainly possible that part of their success can be attributed to Android itself. Also surprising was that Samsung only managed fifth - in my personal experience, they make some good, quality devices (especially compared to Moto).

There you have it, guys - the masses have spoken. Agree? Disagree? Let us know below!

[Source: JD Power via Phandroid]

Aaron Gingrich
Aaron is a geek who has always had a passion for technology. When not working or writing, he can be found spending time with his family, playing a game, or watching a movie.

  • Ron Hamelin

    I believe that Samsung scored so low as it doesn't take into account the Galaxy S devices. Perhaps the score will change for the better in the next round.

  • JAG

    Good to see the Android Monsters there, HTC and MOTO

  • Athar

    As this was a customer satidfaction survey I think that Samsung may have suffered due to their crap support for their devices.

    I have an Omnia HD and it was a fantastic bit of hardware but the lack of support for it has pushed me to go for an HTC device next when my contract ends (next month).

  • Senthil ACS

    Apple definitely deserves #1. Motorola too deservers #2 spot because of their hard work in making awesome handsets on Android.

    Nokia can also bounce back if they bring out phones with an "Easy Use" software. They cannot keep an iPhone or Droid X as benchmark to make their phones. The phone & the usability must be revolutionary.

  • http://www.toysdiva.com PixelSlave

    Well, the Nexus (made by HTC) and the original Droid (by Motorola) are two most popular Android phones that feature the Google Experience without added junks. That could mean something here.

  • RockingmyEvo3D

    In my world HTC is the best manufacturer and produces devices that are the best hands down.