23
Aug
moto cliq

No phone manufacturer is as fast with software updates as customers would like them to be, but Motorola has been particularly bad, especially with some of their MOTOBLUR phones which are still stuck on Android 1.5. But they do seem to be taking a step forward with a new timeline that lists when each of their phones around the world will be receiving updates to a later version of Android.

USA

BACKFLIP (USA)
Upgrade to Android 2.1 planned for Q3

CLIQ (USA)
Upgrade to Android 2.1 - testing in process, planned for late Q3/early Q4

CLIQ XT (USA)
Upgrade to Android 2.1 - testing in process, planned for late Q3/early Q4

DEVOUR (USA)
Will not have a software upgrade to Android 2.1

DROID by Motorola (USA)
Upgrade to Android 2.2 currently rolling out in phases

DROID X by Motorola (USA)
Upgrade to Android 2.2 planned for late summer.

No surprise with the Droid and Droid X – the former is already receiving its update to Froyo, while the Droid X’s is on the way. T-Mobile’s Cliq and Cliq XT will be getting their Android 2.1 updates, which will likely be final, while AT&’s Backflip should receive the same update some time sooner. What’s disappointing is that the Devour will be stuck on Android 1.6, despite having a faster processor than the Backflip or Cliq/Cliq XT, which shows some indifference on Verizon’s part.

CANADA

BACKFLIP (Canada)
Upgrade to Android 2.1 under evaluation

DEXT (Canada)
Upgrade to Android 2.1 under evaluation

MILESTONE (Canada)
Initial rollout of upgrade to Android 2.2 planned for Q4

QUENCH (Canada)
Upgrade to Android 2.1 under evaluation

Canada’s timeline is much less solid: the Milestone (GSM version of the Droid) will be updated to Froyo, but not until Q4, while updates for the rest of Moto’s Android offerings are basically up to the carriers.

EUROPE

BACKFLIP (Europe)
Will not have software upgrade to Android 2.1

DEXT (Europe)
Will not have software upgrade to Android 2.1

MILESTONE (Europe)
Initial rollout of upgrade to Android 2.2 planned for Q4

Even worse news for Europe: the Backflip and Dext won’t receive any more software updates, while the Milestone won’t be updated to Android 2.2 for a  few more months.

ASIA-PACIFIC

BACKFLIP (Asia-Pacific)
Upgrade to Android 2.1 under evaluation

DEXT (Asia-Pacific)
Upgrade to Android 2.1 under evaluation

MILESTONE (Asia-Pacific)
Upgrade to Android 2.2 under evaluation

QUENCH (Asia-Pacific)
Upgrade to Android 2.1 under evaluation

MILESTONE (Korea)
Initial rollout of upgrade to Android 2.2 planned for Q4

MOTOROI (Korea)
Initial rollout of upgrade to Android 2.2 planned for Q4

Titanium (Korea)
Initial rollout of upgrade to Android 2.2 planned for Q4

Good news here: Korea’s Milestone, MOTOROI, and Titanium will all be updated to Android 2.2, while the Quench, Milestone, Dext, and Backflip are all under consideration for updates to Android 2.1.

LATIN AMERICA AND MEXICO

BACKFLIP (Latin America and Mexico)
Will not have software upgrade to Android 2.1

DEXT (Latin America and Mexico)
Will not have software upgrade to Android 2.1

MILESTONE (Latin America and Mexico)
Upgrade to Android 2.2 under evaluation

Just like Europe’s timeline, lower-end phones will not see any more updates, while the Milestone is only under consideration to receive the same Android 2.2 update other versions of the phone have.

All in all, these timelines don’t look so promising for MOTOBLUR-running phones, but it seems that carriers have a bigger stake in these updates than even the phone manufacturers do.

Source: Motorola Support Forums

via: Unwired View

  • http://www.stephen-coley.com Steve Coley

    Motorola stinks & I won't be buying another one of your products ever again.

    Please re-post this across the web and help spread the word.

  • Leo

    Due to this latest experience with Motorola I will never in life purchase anything with the name and or logo of Motorola. My wife & I both have Cliq phones through T-Mobile and she's had 3 total & I am on my 9th phone. If that wasn't enough to add insult to injury Motorola has done a piss poor job of rolling out updates. Anyone remember the BS Motorola spouted about 2.1 updates coming to Cliq owners at the end of quarter 2? In closing I'd like to thank Motorola for single handedly making me stick with T-Mobile and not going to Verizon. Had I not had such a piss poor experience with their phones (TMo tech support told me on many occassions that the Cliq is their #1 most returned phone they've ever had in the history of TMo & also the one tech support spends the most time trouble shooting, or just sending out refurb'd phones ). I'm scared to lock myself into any type of contract that has anything to do with Motorola. Their website & software available is also a POS! By me waiting it out with TMo I had time to talk to my friends who have Verizion and hear horror stories about Verizons customer service. How if you have a defective phone Verizon makes you re-up your 2 year contract in order to get a replacement (aka refurbished) phone. TMo's customer service is a 180 pleasant experience from start to finish.

  • Matt

    Although my phone is an HTC and they're usually more supported with updates, I'm so glad I decided to go the rooting path. This will never happen to me so long as the awesome ROM-building community remains operational.

    If only the carriers would ship their phones unlocked for custom firmware by default. The price we pay for subsidised handsets, I suppose. Next time I'm getting a developer device.

  • Saqqara

    Dext europe in 1.5 limbo forever, and to think I passed over phones that already had 1.6 because moto europe said they would update to 2.1, what a useless shower. Anyone out there getting good service from moto at the minute, you could be next, do youeselves a favour and blow moto out they are really not worthy of your money or custom.

  • Chimpaudio

    I now have a HTC Hero after the nightmare that was Dext. I had 4 Dexts all with hardware problems. Moto don't care about their customers and are liars when it comes to upgrade promises. Do yourself a favour and don't buy or contract into a Motorola phone. It doesn't matter how much it costs- they're all cpra and the customer support is next to zero in Europe.

  • Jon

    I don't mind SLOW updates, but NO updates is out of order... especially when the same update has been made available to the same hardware in the US.

    No more Moto for me.